or by mail to Reportcard Technologies FZ LLC, in5 tech, Dubai Media City, PO Box 73030 Dubai, United Arab Emirates, Attn: Privacy.
Data Integrity and Security.
We use reasonable and diligent efforts to maintain accurate information on our customers, and have adopted and implemented reasonable industry standard security procedures to protect any such information collected. We constantly monitor our systems, which are protected using industry-standard security measures. Although Reportcard will use reasonable efforts to secure network communications and our Sites, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.
Reportcard’s services, platform, and communications whether educational or marketing in nature are not directed at children under sixteen years of age. We do not knowingly collect personal information from children under sixteen. If we obtain actual knowledge that a child under sixteen has provided personal information to us without parental consent, we will promptly delete that information. Please report any suspected instances to [email protected]
Information You Provide Voluntarily
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. Payment information includes; We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
Sign up Information.
When you sign up for the Reportcard platform, you will be asked to provide your name, email address, phone number, physical or mailing address, business name, and industry type, as well as information related to your subject offerings, working hours, and staff members.
Student or Staff Information.
With your consent, you may add or import staff or student contact information to Reportcard for the purposes of scheduling classes, submissions, appointments, activities or tests with staff or students. This information includes the staff or student’s name, phone number, email address, birthday, physical or mailing address, and an image of their likeness. Reportcard does not share contact information with third parties without your consent.
A Reportcard account holder may create one or more additional admin or staff profiles with his or her colleagues, or members of their organization. Those colleagues or members may voluntarily give us certain information. This can include their names, email addresses, phone numbers, and short descriptions of personal or professional characteristics intended to inform the Reportcard user’s students or clientele. If you receive an invitation from a Reportcard account holder but do not wish to become a Reportcard user, please contact the account holder who sent the invitation to discuss other means of managing your interactions.
A Reportcard admin or staff account holder may create one or more student profiles with his or her students or clientele. Those students or clients may voluntarily give us certain information. This can include their names, email addresses, phone numbers, guardian contacts, attendance, assessments, invoices, educational records and a descriptions of personal characteristics intended to inform the Reportcard user. If you receive an invitation from a Reportcard account holder but do not wish to become a Reportcard user, please contact the account holder who sent the invitation to discuss other means of managing your interactions.
With your consent, you may add resources to Reportcard. This can include presentations, videos, links, photos, attachments for the purposes of sharing study resources with your students or clientele. Reportcard does not share resources with third parties without your consent.
If you purchase a paid subscription to Reportcard, our third-party payment processors will collect and store your billing address and credit card information.
If you call, email, or otherwise contact Reportcard for technical support, you may provide personal information such as your name, email address, or phone number to Reportcard.
Third Party Integrations within Reportcard
Reportcard integrates with a number of third-party apps and software platforms to allow for greater functionality and expanded services offerings. Some examples of these integrations include MailChimp and Intercom, for which the Reportcard user must maintain their own MailChimp or Intercom account, respectively. If you use these integrations within Reportcard, you should be aware of the separate privacy policies for those services and platforms. It is also important to obtain your customers’ consent before passing or transmitting their personal information from Reportcard to a third party app.
When handling requests from your customers to remove personal data from your systems, you may be obligated to remove personal data from any third party platforms that you have activated an integration with in your Reportcard account. Reportcard cannot, for example, delete personal information held by MailChimp as part of your usage of a MailChimp account. However, Reportcard will practice due diligence in supporting any requests to delete personal information from a third party app, service, or platform, insofar as Reportcard can assist in helping the Reportcard’stcard user communicate those requests to third party apps, services, and platforms directly.
Information Collected Automatically
When you visit our websites or use the Reportcard platform, Reportcard may automatically record information that includes the web address that you came from and are going to, your device model and unique identifier, operating system type and version, browser type and version, IP address, mobile network carrier, timezone and location. Whether or not Reportcard collects some or all of this information depends on what type of device you use and your device settings. To learn more, please check the policies of your device manufacturer and software provider, and the settings on your device.
Analytics and Web Behavioral Data.
Reportcard uses third party service providers such as Google Analytics and Hotjar to learn more about how users interact with our websites and the Reportcard platform. This includes the collection and tracking of data regarding the characteristics, including demographic information such as male/female gender, and activities, such as time spent viewing a specific webpage, of visitors and users. You may opt-out of Google Analytics, and Hotjars tracking. Refer to the section “Your Rights and Choices” below for more information.
How We Use Your Information
Reportcard may use personal information about you to provide Platform-related services, including:
The ability to schedule events with your students and staff online.
This may include personal information about you, including your name, phone number, email address, links to social media profiles, and images depicting your likeness that you provide willingly to Reportcard. This may also include information about your business, including your business name, industry type, contact information, physical location, branding elements including but not limited to your business logo, and any subject offerings and their associated costs.
The ability to understand and improve Reportcard products.
From time to time, Reportcard may conduct surveys or issue requests for beta testers to measure and analyze user interest in products, services, content, or technical support. Information you provide may include your name, phone number, email address, business name, and industry type. Reportcard does this to help improve the platform and refine the quality of educational or advertising communications.
Issue service-related communications.
Subject to your opt-out preference, Reportcard may send you service and administrative emails, in-app messages, or push notifications to your mobile device to inform you about events on your schedule, reschedulings or cancellations, attendance, assessments, resources added or shared, changes made to your platform configurations (such as changes made to staff working hours), transactional information about payments received from customers or refunded to customers, as well as any new features, security issues, or platform outages that may affect your usage of the Reportcard platform. You may opt out of receiving these communications at any time; refer to the section “Your Rights and Choices” below for more information. Reportcard does not share your information with third-party advertisers who would send you communications promoting their goods or services.
Send promotional communications.
Subject to your opt-out preference, Reportcard may send you emails or mail about special offers, gifts, platform features or paid subscription offerings that we think are relevant to you. You may opt out of receiving these communications at any time; refer to the section “Your Rights and Choices” below for more information. Reportcard does not share your information with third-party advertisers who would send you communications promoting their goods or services.
Provide technical support.
We will use your information when responding to your questions, comments, feedback, or requests for technical support.
Protecting rights and interests.
We may use your information when it is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.
Meeting legal and tax compliance.
We may use your information to meet legal or regulatory requirements, including the reporting of financial information (such as payments submitted to Reportcard) for tax purposes.
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Reportcard.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial. If you wish to update or delete your testimonial, you may contact us at [email protected]
Third Parties With Whom We Share Information
Your Rights and Choices
Communicating with a Supervisory Authority.
- SendGrid. The sending of event - confirmations, reminders, reschedule notices, cancellations, attendance, assessment, resource - addition, sharing, invites to access a student profile, invites to access a staff profile, requests for reviews, and thank-you emails.
- Intercom. The tracking of account-related information such as sign-up date and date the user last accessed the subscription service, the tracking of device information such as browser, operating system, and device type, the sending of educational or promotional content through email or in-app messages, and facilitating one-on-one instant chat sessions between the Reportcard user and a Reportcard support staff.
- Mobishastra. The sending of SMS reminders and notifications to the Reportcard user’s end customer in UAE.
- Stripe. The processing of payments and the tracking of payment information for subscribers of Reportcard’s paid products.
- Google Analytics. The tracking of activities from users on the Reportcard websites and the Reportcard platform. This may include but is not limited to time on site, bounce rate, click rates, and more.
- Hotjar. The tracking of behavioral data from users of the Reportcard websites and the Reportcard platform. This may include but is not limited to click maps, scrolling behaviors, click rates, and more.
If you are located in the European Economic Area (EEA), you have the right to reach out and communicate with a supervisory authority in relation to the processing of your Personal Data, but we would appreciate the opportunity to speak with you first and resolve your issues.
Request to Delete Data.
You may submit a written request to delete all personal information from the Reportcard platform. Reportcard will fulfill the request within 30 days of the receipt of request. The Reportcard account owner should email a formal request to [email protected]
to initiate this process.
As a Reportcard user, you may also manually delete individual staff profiles or student profiles in your Reportcard account. If a customer requests that you delete their personal information, you may also pass on this request to the Reportcard privacy team for processing, by having the account administrator send an email to [email protected]
Request to Correct Personal Information. You may submit a written request to correct any inaccuracies in your personal information that is held by Reportcard. Please have the Reportcard account holder send all such requests to [email protected]
Upon receipt of the request, Reportcard will fulfill the terms of the request within 30 days.
Request for Records (Data Portability).
You may also submit a written request for Reportcard to provide you historical staff, student, events, attendance and assessment records from your account, or any other personal data about you that Reportcard maintains. Please have the Reportcard account holder send all such requests to [email protected]
Upon receipt of the request, Reportcard will fulfill the terms of the request within 30 days.
Unsubscribe to Emails.
At any time you may unsubscribe from Reportcard promotional and educational emails by following the “unsubscribe” link in the footer of every email.
You may disable or restrict cookies by modifying your browser settings.
Third Party Analytics.
You may opt out of Google Analytics, and Hotjars tracking by using the Opt-Out features on each service provider’s website.
You may opt out of the Google Analytics service by installing the opt-out browser tool, located here: https://tools.google.com/dlpage/gaoptout
You may opt out of the Hotjar service by navigating to the opt-out feature here: https://www.hotjar.com/legal/compliance/opt-out/
If you want to exercise your rights as Data Subjects under GDPR with respect to Customer information, we recommend that you reach out to the company to whom you provided your personal information. We will, of course, assist our customers in responding to Data Subjects questions and requests.
Links to Other Websites
There may be links to other websites from our websites. Reportcard does not control any third- party websites and we are not responsible for these sites' use of personal information. We encourage you to become familiar with the privacy practices of any linked site when you visit them.
Retention of Data
Reportcard will generally retain your information for as long as reasonably necessary to provide services to you, and to comply with applicable laws. After you deactivate your account, Reportcard will continue to retain copies of information to comply with our legal obligations (for example, maintaining records of payments made to Reportcard for tax and financial auditing purposes).
Transfer or assignment in connection with business transfers or bankruptcy.
Best Practices for Meeting GDPR Compliance with Your Customers
“General Data Protection Regulation” (GDPR) is a European Union (EU) regulation designed to protect EU citizen privacy when it comes to submitting personal data to a business or service. Reportcard is generally considered to be a “data processor,” which provides tools to help you as a Reportcard user become GDPR compliant, but ultimately that responsibility is up to you as the “data controller.”
Reportcard designated a Data Protection Officer (DPO), as required by GDPR:
Role: Co-founder & CTO
Email: [email protected]
Phone: +91 98201 97226
Address: Reportcard Technologies FZ LLC, in5 tech, Dubai Media City, PO Box 73030 Dubai, United Arab Emirates.